Call Centers
As being able to place the right technology solutions into the infrastructure of your call center has become increasingly important and crucial to success; SRMS prides itself on being able to tailor their many solutions to meet each client’s specific needs.
Solutions for Call Centers include:
- VoIP PBX Phone System – includes a powerful set of integrated IP communications applications designed to automate virtually every aspect of the call center.
- Headsets and Accessories – increase productivity with your agents by utilizing wireless headsets and tools to assist in training new agents – including hardware to listen-in, whispher, and barge-in to conversations.
- Music on Hold Recordings and Services
- Audio and Integrated Video (Screen Recordings) of agent calls
- Agent Evaluations/Rating Tools
- Screen Pops
- Networking Services
- Data Backup & Recovery
- Firewalls and Intrusion Detection and Protection Management